> ## Documentation Index
> Fetch the complete documentation index at: https://docs.commert.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Credits with a Promotional Code in Commert Admin

In this guide, you’ll learn how to add credits to your wallet using a promotional code in the Commert Admin.

Use a promotional code to add promotional credits (separate from paid credits). The system validates the code before applying it.

## Steps to redeem

1. Go to **Wallet** → **Add credits**.
2. Open the **Promotional code** tab.
3. Enter your code and select **Apply**.
4. The system validates code eligibility, usage limits, and expiry. If valid, the credits are added instantly; if not, you’ll see why it failed.
5. Check your updated balance and the new transaction in history.

<img src="https://mintcdn.com/commert/z9PnvTtgIBVaqNFr/images/user-guide/wallet/add-credits/promo-code/promo-code.png?fit=max&auto=format&n=z9PnvTtgIBVaqNFr&q=85&s=a41eaee6a390bc7234038fac43dfbb95" alt="Apply Promo Code" width="1179" height="392" data-path="images/user-guide/wallet/add-credits/promo-code/promo-code.png" />

<Note title="How promotional credits behave">
  * They may have usage limits, expiry dates, or be restricted to specific events.
  * Promotional credits are consumed before paid credits where allowed.
  * If you cancel an order that used promotional credits, refunds follow the same percentage logic and return to the promotional balance when applicable.
</Note>

<Tip>
  Keep an eye on the promotional/marketing campaigns to get the promotional codes.
</Tip>

## Troubleshooting

* **Code expired or used up**: Try another code or switch to payment gateway.
* **Mismatch with expected amount**: Codes can carry fixed amounts (for example, 100 credits) or conditions. Check the campaign details.
* **Service on hold**: Applying a valid code can lift a hold if it covers pending charges.
* **Balance not updating**: Try refreshing the page. If not credited, please contact our support team using [discord](https://discord.gg/8zQdz8ZB3h) or email us at [support@commert.com](mailto:support@commert.com).