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In this guide, you’ll learn when Commert refunds service fees, how the refund amount is calculated, and what “partial” vs “full” refunds mean in plain language. Service fees are small charges collected on orders. When an order is refunded or canceled, Commert can refund some or all of that fee back to your wallet.

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When a service fee refund is initiated

Commert starts a service fee refund in these cases:
  • Order cancellation: the entire fee is refunded.
  • Payment refund: the fee is refunded based on how much of the order was refunded.
  • Manual refund actions: admins can trigger a refund for a specific order.

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Partial vs full fee refunds

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Full refund

A full fee refund happens when the order is canceled or fully returned. You will see:
  • The entire remaining fee refunded back to your wallet.
  • The fee refund marked as complete.

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Partial refund

A partial fee refund happens when only part of the order value is refunded (for example, a partial return). You will see:
  • Only a portion of the fee refunded.
  • The system keeps track of what has already been refunded.
  • Future refunds can continue until the full fee is refunded.

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How the refund amount is calculated

Commert calculates the fee refund based on the original fee collected and how much of the order was refunded. Here’s how it works:
  1. Original fee is recorded When the fee is collected, Commert stores the original fee amount and its breakdown.
  2. Refund amount is proportional for partial refunds If 25% of the order value is refunded, Commert refunds about 25% of the fee.
  3. Full refund clears the remaining fee If the refund is a full return or cancellation, Commert refunds all remaining fee.
  4. Rounding is handled automatically If only a tiny amount remains (due to rounding), Commert treats it as fully refunded.

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Where the refund goes

Refunded fees return to your Wallet and are tracked separately:
  • Paid balance refund
  • Promotional balance refund (if promotional credits were used)
This matches how the original fee was collected.

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What you’ll see in Commert

You can review refunds in:
  • Wallet → Transaction History
  • Fee refund status and amounts

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Common scenarios

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1) Order canceled

  • Fee refunded in full
  • Refund marked complete

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2) Partial return

  • Partial fee refund
  • Remaining fee stays until more refunds happen

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3) Full return after partial refund

  • Only the remaining fee is refunded
  • Refund status becomes complete

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Best practices

  • If you issue a payment refund, Commert will automatically compute the matching fee refund.
  • Use order cancellation only when the entire order is canceled.
  • For partial returns, expect multiple fee refunds over time.
If you need help understanding a specific refund, check the Wallet transaction notes or reach out to support with the order ID.