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In this guide, you’ll learn what happens when your balance is low, how holds impact your store, and how to remove them quickly. If your wallet doesn’t have enough credits, Commert pauses certain services to protect you from running up unpaid charges. This state is called a service hold.

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What a hold means

  • Customer checkout and other dependent features are disabled until you add credits.
  • The hold shows in your Wallet page with the reason and any queued fees.
  • You receive a notification when a hold starts and when it is cleared.
While on hold, end customers cannot place orders and some store features are turned off. Clear the hold quickly to restore service.

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How to clear a hold

  1. Go to Wallet to see the hold details (reason, amount, and severity).
  2. Click Add credits and top-up using the payment gateway or redeem a promotional code.
  3. After the top-up succeeds, the system automatically pays any queued charges and releases the hold if the balance is now sufficient.
  4. You’ll see a confirmation notification and updated balances in Transaction History.

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Queued fees during a hold

  • Fees that could not be charged are queued. They process automatically in priority order once your balance is sufficient.
  • If the top-up amount is smaller than the queued fees, the hold may persist until you cover the remaining amount.

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Best practices

  • Keep at least the recommended 2,500 credits to avoid hitting a hold.
  • Watch the Wallet card in the sidebar for early low-balance cues.
  • If you expect higher order volume, add credits proactively so queued fees do not accumulate.